Frequently Asked Questions

  • How do I arrange for an Advisor to come and give me a free home or commercial security or fire quote?
    Easy, all you have to do is phone 02 9343 0033 or fill in the online form                                                                                           | Contact us |
  • What fire regulations apply to my building?This varies greatly on the use and size of the building. In NSW if you live in a free standing home you most likely only have to have smoke alarms that comply with AS3786 but if its mixed use or a building with 2 units or more you will most likely need to comply with relevant BCA and Australian standards. Call 02 9343 0033 or fill in the online form to speak to one of our team about what you need to do not only to avoid costly fines for non compliance but ensure the safety of the buildings occupants.
  • What is an Annual Fire Safety Statement?

An Annual Fire Safety Statement is a certificate that attests that each Essential Fire
Safety Measure installed in the building has been assessed by a properly qualified person and was found to be capable of performing to the standard required by the most recent Fire Safety Schedule.
The owner of the building is required to provide the certificate to the Council and the Fire Brigade each 12 months and to display the current certificate prominently at the premises.

This requirement was introduced in 1988 into the then Ordinance 70 as part 59. Now
it is contained in the Environmental Planning and Assessment Regulation 2000

(Part 9 Division 5).
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  • What is AS1851 maintenance and does it apply to my building?
If you have a class 2-9 building, yes it does.

AS1851 provides for a four-stage approach comprising an ”inspection, test, preventive maintenance and survey”, coupled with records to be kept and reports to be made and culminating in the issue of a final condition report.

Stage 1

Stage 1 is a set of requirements included in the systems and equipment sections (Sections 2 to 19) which appear in schedules, referenced by clauses in this Standard. The preventive maintenance activities do not have pass/fail criteria because these activities are not required to satisfy an action.

Stage 2

Stage 2 covers the records that are required to be kept for each functional activity and the information to be recorded.

Stage 3

Stage 3 covers reporting and rectification. Where failures have been identified, they shall be reported to the owner or agent for rectification. Where the system or equipment is operational, an activity report shall be issued. This report may contain outstanding rectification work to be addressed, which will appear at the commencement of the next scheduled maintenance routine unless rectification has occurred.

Stage 4

Stage 4 is the result of all activities having been completed; the annual condition report can then be issued. The condition report may also contain acknowledgment of missed tests or outstanding rectification work and if, as a result of this, the fire protection system is no longer operational, then a failed condition report will result.
AS1851 maintenance of essential fire safety measures is critical, for more info please contact one of our team.

  • Do I have to get my air conditioning inspected when I have my annual essential fire safety measures survey/certification carried out?

Depending on your property and local council call 02 9343 0033 or fill in the online form we can also perform that service for you.

  • What is a DVR?A (DVR) Digital Video Recorder is in simplistic form, a computer which acts like a VCR in that it has the ability to record and playback video images. The DVR takes the feed from a camera and records it into a digital format on a storage device which is most commonly the hard drive.
  • What is the difference between a DVR & a VCR?
DVR stands for Digital Video Recorder and as the name implies it records all video onto a hard drive which keeps it at a very high standard is password protected & requires no staff interaction, A VCR requires tapes to be changed at set interval’s & as tapes are reused the quality of them when you do need it to identify someone is very poor it also is prone to staff manipulation and the VCRs themselves have to be replaced regularly.
  • Can I keep my current cameras?
The simple answer is yes. Your existing cameras will work and simply plug into the back of the DVR which replaces the VCR. If your cameras are not so current you may want to investigate some of the newer cameras which are higher in resolution and may have more features. Typically, higher resolution cameras mean higher quality images.
  • Can I zoom in and move the camera around?
Yes, but you need to purchase a  Pan Tilt Zoom (PTZ) camera with that functionality built in. Comparatively speaking to fixed cameras these are expensive.
  • Can I record the images from my premises on a computer in a different location?
With FutureSafe you can, This is one of the main features that is not offered on many competing DVR’s. You can record from wherever you are viewing, while continuing to record on the DVR. One does not interfere with the other. This is advantageous if during a robbery or burglary the intelligent criminal searches for the videotape or machine when they see a camera.
  •  We’ve recently had a break in, our insurance company has told us we must have a monitored system or they will not insure us, can we install a FutureSafe system?
Yes, most insurance companies I.E. NRMA, SGIO, SGIC, CGU, SWANN etc require you to install at least three sensors and also an external siren and strobe light another requirement is that the system meets Australian Standard AS2201 and Australian Communication Authority requirements, All of FutureSafe’s alarms meet these standards and if you live in a unit or townhouse, FutureSafe can install a wireless security system which also meets these requirements.
  • Can I have the alarm on while im home?
Yes, we call this feature Home Mode which can be activated from a button on your remote or from the Keypad, In Home Mode all perimeter sensors are armed and you may have the garage and lounge armed while the rest of the house is turned off, In a mutable story home you may choose to arm all the PIR’s downstairs but not the ones upstairs our highly trained technician will set up your favourite setting and you can activate by pressing a button on your remote, A very good idea at night, this feature can save lives.
  •  I have a pet, can i still have an alarm system?
Yes, Our alarm systems can have optinal pet immune detectors fitted which will allow you to have your pet inside and the alarm turned on.
  • What is the chime button for on my alarm keypad?

Chime is a facility that can be assigned to certain zones. On selecting the chime mode to enable the control panel will emit a sound (bleep or door bell chime) when the chime circuit detects. This function is normally programmed to the main entrance door. Not all control panels support this function.

  • Why should my home have Smoke Alarms?
In the event of a fire, a smoke alarm can save your life and those of your loved ones. They are the single most important means of preventing house and apartment fire fatalities by providing an early warning signal so you and your family can escape. Smoke alarms are the best safety devices you can buy and install to protect yourself, your family, and your home from fire and since the 1st of May 2006 it is the law to have smoke alarms fitted in all homes new and old.
  • How long will my Smoke Alarms last?
About 5 to 10 years depending on the type and brand, after which time they should be replaced. Like most electrical devices, smoke alarms wear out. You may want to write the purchase date with a marker on the inside of your unit. That way, you’ll know when to replace it. Always follow the manufacturer’s instructions for replacement.
  • How do I keep my  AS3786 Smoke Alarm working?

Smoke alarms are very easy to take care of. There are two steps to remember:

  1. Simply replace the batteries at least once a year. Tip: Pick a holiday or your birthday and replace the batteries each year on that day. Some smoke alarms now on the market come with a 10-year battery. These alarms are designed to be replaced as a whole unit, thus avoiding the need for battery replacement. If your smoke alarm starts making a “chirping” noise, replace the batteries and retest it.
  2. Keep them clean. Dust and debris can interfere with their operation, so vacuum over and around your smoke alarm regularly.
Were we able to answer your question? if not drop us a line and we will do our best to help you.